The various options in the Supplier Returns menu enable you to control the
return of goods to your supplier. These may have been goods collected from
your customers as explained in Resolve Collection Notes or stock you have
ordered for your own warehouse but do not wish to keep. Click here for an
overview of the entire Collections and Returns process on the system.
The Generate Returns program allows you to produce supplier return forms
with a unique reference number that provides an audit trail to accompany the
goods you wish to return to your suppliers. It collates the goods to be
returned to each supplier. The items to be returned to suppliers must first be
transferred to the Returns Warehouse (W/H 999) on the system. If this does
not already exist on your system, you will need to create a warehouse
for this.
To move stock into the Returns Warehouse so that a Supplier Return Form
can be generated, you can either Resolve Collection Notes from
customers
and indicate that the collected stock is to be returned to the supplier. This
automatically moves the stock collected into W/H 999. If you are returning
goods that are already in your Main Warehouse, you will firstly need to
generate a Return From Stock
transaction to move the stock to W/H 999.
1. Select Gx Stock on the toolbar.
2. Hold the cursor over Supplier Returns on the menu.
3. Select Generate Returns from the second menu.
4. The screen will display a list of items to be returned to each supplier.
You can use the Supplier drop-down menu or the Next and Previous buttons to move between supplier lists.
5. You can use the drop-down menu in the Reason column to indicate why
these goods are being returned to the supplier. Click here
for
instructions on setting up new reasons.
6. When you are ready to generate the return forms, click the Save button.
Choose Yes to generate returns now.
7. Select the required supplier(s) and click Ok.
8. Choose the required printer for your return form. Click here to see an
example supplier return form. This provides a return reference you can
give your suppliers when you arrange for the goods to be collected.
The next step is to contact your supplier and arrange for them to collect these
goods. You can provide them with your return reference to help trace returns.
When they have actually collected the goods, you should confirm supplier
returns to move the goods from the Returns Warehouse off the system
completely. Until they have been confirmed as returned to the supplier, they
will show on the Uncollected Returns Report to remind you of
any outstanding
returns still waiting to be collected by the supplier.