Raise Supplier Credit Requests
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This is used to keep track of credit notes requested from a supplier for overcharges etc that are not related to goods being returned.  This program has no effect on stock. 

1.      Select Gx Stock on the toolbar.
2.      Hold the cursor over Supplier Returns on the menu. 
3.      Select Credit Requests from the second menu.
4.      Click the graphic icon next to Reference No to generate the next available credit request number.
5.      Enter the Supplier Account Code. 
6.      Enter the Product Code. 
7.      Select the credit note request Reason from the drop-down menu.  Click here for instructions on setting up new reasons. 
8.      Enter the quantity in the Packs column.
9.      Confirm the Price you wish to be credited.
10.   Add any other lines you wish to request credit for from this suppliers.
11.   Save and Print your credit request form.  Click here to view an example Credit Request Form. 

The next step is to contact your supplier and request the credit note.  You can provide them with your credit request reference to help trace your request to their credit note.  When they have agreed to send the credit note, you should confirm supplier credit requests.