General FAQs
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1.    When I try to log onto Power-Gx it gives the message "Failed to Login to POWER" and the Accuterm window says "Network connection timed out"
2.   My PC is running very slowly.  How can I speed it up?
3.   When I open a new program, it takes a while for the screen to come up.
4.   When I try to open a program it tells me I already have the program open.
5.   How do I clear my cache files?
6.   Can I operate Power-Gx without using my mouse?
7.   Can I still log off user lines myself if they close the system without disconnecting properly?
8.   Why are there two Power-Gx windows in the taskbar?

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Q1:     When I try to log onto Power-Gx it gives the message "Failed to Login to POWER" and the Accuterm window says "Network connection timed out" 
A:        This error can indicate that the PC is not logged onto the network, or that the workstation needs started.  You need to close this window, start the workstation services on your PC and log in again.  If you still cannot connect, you may have exceeded the maximum number of user licenses.  Ask another user to log out of Power-Gx to free a license try logging on again on your PC.  If you are still unable to open Power-Gx please contact Calidore. 
            Related topics: Starting Your Workstation Services and Logging Off

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Q2:     My PC is running very slowly.  How can I speed it up?
A:        Close all the applications running on your PC and do a reboot. 
            Related topics: Logging Off and Logging On

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Q3:       When I open a new program, it takes a while for the screen to come up.
A:          The first time you open a Power-Gx program on your PC, it copies the form from the server to your PC, so it may take a while.  It then creates a cache file on your PC which enables the program to open quickly next time.

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Q4:     When I try to open a program it tells me I already have the program open. 
A:        Clicking on Window in the toolbar displays all the programs you have open.  Check the list and you will see this program name listed. You can select it from the menu to save opening it a second time.  If it says you already have a program open that you do not, and will not allow you to open it, this suggested it had not been closed properly when you have accessed it previously.  Logging out of Power-Gx completely and re-opening it may allow you access to the program.  If after logging back into Power-Gx, it still says you have to program open and is preventing you from accessing it, please contact Calidore.
            Related topics: Multiple Sessions, Logging Off and Logging On

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Q5:     How do I clear my cache files?
A:        Your cache folder is located in the C drive of you PC.  The pathname to this folder is C:\Program Files\Atwin\tmpcache  Access this folder and delete all the files in it. 

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Q6:     Can I operate Power-Gx without using my mouse?
A:        You can reduce the use of the mouse in your operation of Power-Gx by using keyboard shortcuts such as the Alt key plus the underlined letter on a command button or menu option to select it instead of clicking it with the mouse.  The Control key can also be used e.g. Ctrl + C for Copy, Ctrl + P for Paste etc. 
            Related topics: Hints for Operating Power-Gx

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Q7:     Can I still log off user lines myself if they close the system without disconnecting properly?
A:        No, unlike the original Power software, there is no program on Power-Gx for logging off lines yourself.  If you are experiencing problems with programs being blocked by users who are not currently using the program it lists them in, please contact Calidore.

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Q8:     Why are there two Power-Gx windows in the taskbar?
A:        One of these is the program window which you work in.  The second Power-Gx window shown in the taskbar at the bottom of your screen is known as the AccuTerm window and is used by Calidore to gain access to the software for support and maintenance purposes. 

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