A collection note must be resolved before you can issue the credit note for it. Refer to Resolve Collection Notes for instructions.  The collection note must have had the Credit? check-box ticked for the system to automatically raise the credit note for the collected items.  If you forgot to do this and the collection note is already resolved, you will have to manually raise a credit note. 

To print the credit notes for the resolved collection notes, use Print Credit Notes as you would for manually entered credit notes.  The ones raised via the collection notes programs will also show here, ready to print.  Note: the system produces a new order number for the credit note which will show in the Print Credit Notes program and is not the same as the collection note number. 

Click here to view the Collections and Returns flowchart for guidance on the next steps.