Q1: I am trying to send an electronic purchase order but it says socket
server has timed out (or socket server is not running).
A: You will need to re-set the socket server which is a piece of
communications software on the server. On the server desktop screen,
double-click the "Stop EDI" icon, then double-click the "Start EDI" icon.
Now try sending your purchase order again. Contact Calidore if you
still have problems.
Q2: I have sent an electronic purchase order and have tried to collect
the order acknowledgement. It give error message: "Confirmation
for Purchase Order cannot be confirmed automatically. You will
have to confirm this purchase order manually."
A: A communication failure has occurred between the supplier's system
and yours. You should call them to confirm they have received your
purchase order, and find out if they can deliver the goods ordered. You
then need to book in the stock manually.
Q3: I want to cancel items shown as back ordered on the supplier
electronic acknowledgement so I can order them from another
supplier.
A: You will need to call the supplier to cancel the back order items
from
your purchase order. Book in the purchase order, entering 0 as the
quantity received for the back order lines. Tick the check-box in the
Complete column. These lines will now reappear on the Shopping
where you can change the supplier and generate them on a new
purchase order to the alternative supplier.
Q4: I am adding a new supplier to a product file. I have created the
supplier account in Gx Purchase\Supplier Details, but they are not
showing in the Account Code drop-down menu on the Suppliers
tab in Gx Stock\Product Details.
A: Click the Refresh button at the bottom of the Gx Stock\Product
Details screen. Now the new account will appear in the list of suppliers
in the Account Code drop-down menu on the Suppliers tab.
Q5: How do I delete a line from the shopping list?
A: If the item is required for a sales order, it cannot be deleted
as the
shopping list reflects the goods you are required to purchase for
customer orders. If you do not wish to purchase the item as the
customer no longer wants to order it, you should delete the product
from the sales order and it will automatically be removed from the
shopping list. If the customer requires the products but you do not wish
to include them in this suppliers shopping list you need to amend the
supplier either to another supplier or to stock if you have the goods in
stock. If it is a product you have manually added to the shopping, i.e.
not required directly for a sales order, you should change the quantity
to order to 0. When you save the Shopping the line will be deleted.
Q6: I normally send orders electronically but on this occasion I want
to phone in the order for particular items, how can I stop them
being ordered down the link?
A: In the shopping list, untick the check-box in the Order
column for any
products you do not wish to order over the link. Send the order via the
link to clear the other items, leaving only the items you wish to order via
phone. Change the Send By option at the top of the screen to Print
instead of EDI and then generate the order and print it to create an
official purchase order number on the system. This can be faxed or
phone through to the supplier. The order will need manually booked in
as you will not received edi confirmations for non-electronic purchase
orders.
Q7: When I enter a product code, it's converting to another code
which is not for the same item.
A: Occasionally the supplier data files link the wrong product codes
together. You will manually need to remove the alias code link
between these products. Access the product file in Gx Stock\Product
Details and click on the Catalogues tab. Right-click the alias code line
you wish to remove. Choose Delete Row from the context menu. You
may need to do this on both product files i.e. the one you are entering
and the one it is converting to.