Q1: When I try to run the period end it tells me that other operators are
processing update routines.
A: The system will not allow you to run the period end while operators
are
in programs such as sales invoicing, cash received, nominal journals
etc that may be updating the ledger you are trying to close. This
ensures all transactions are completed and updated to the ledger prior
to the period being closed. You will have to wait for the operator to
complete their task and exit from the program they are in. If the
operators blocking you are not actually using the programs listed in the
error message, you will need to contact Calidore and ask them to clear
these lines for you. They are usually lines that have crashed or have
not been exited correctly and the system still thinks the operator is in
the program.
Q2: Can I process orders and invoices for the new month if I haven't
run the period end?
A: Yes, period end dates allow for future transactions to be posted as the
system will determine which period they relate to based on the posting
date you enter. This means that you can keep periods open beyond
the last day in your financial period and still post transactions to the
new month. When you close the period they will be moved from future
to become current transactions.
Q3: I have run the period end but have remembered something I
should have posted, can I still post transactions to the closed
period?
A: No, you cannot post transactions to a period that has been closed
so it
is important to ensure that you have completed all transactions for the
current month before running the period end. You will have to post the
transaction to the current month but you can enter the actual transaction date.
Q4: I am trying to run the nominal ledger period end but get a
message warning that the balance does not equal zero.
A: Power-Gx operates double-entry booking-keeping. All postings in the
nominal ledger need dual entries, i.e. a debit and a credit posting so
that the control total is always zero. If you cumulative year to date
balance or month to date balance in the nominal ledger does not equal
zero, this indicates a serious data inconsistency, usually caused by
batches not being correctly updated to the ledger. You must contact
Calidore who will resolve this problem.
Q6: I have run the SOP period end but when I go to run the Sales
Ledger period end, it still shows the SOP period number and
period end date as last month, should I run SOP period end
again?
A: No, do not run the SOP period end again. The SOP period
number
and period end date is linked to the Sales Ledger period end date and
will only update on the period end screen once the Sales Ledger period
end has been run. The date the SOP period end was last run is
displayed so you can confirm it has already been run this month. If you
check the period end window after the Sales Ledger period end has
completed, you will see the SOP period number and period end date
have now been updated too.
Q7: I am trying to run the period end but an error message warns me
that the next period end date has not been set up.
A: You cannot close a period if the system does not know the period
end
date of the new current period. It is your responsibility to keep the
system up to date with your period end dates, these can be set monthly
or all in one go at the year end. The error message also advises which
program to use to set up your next period end dates, i.e. in the required
ledger, go to Options on the menu then choose Period End Dates from
the second menu.
Q8: I am setting up period end dates, does Future Period 1 mean this
will be period number 1 in my financial year?
A: No, the current period number determines which financial period
number each calendar month relates to in your financial year. Future
Period 1 simply means the first next period end date after the current
month, so this should be set as the month following the current period
end date. For example, if the current period is number 4 in your
financial year and ends 31/07/08, the first future period end date you
enter as Future Period 1 on the first line in the right-hand column will be
31/08/08 to continue onwards from the current period July. The Future
Period Number is a title only on this screen and has no bearing on the
period number each date relates to. The period ending 31/08/08 would
still be period number 5 in this example.