The Calidore Support Helpdesk is available to all Power-Gx users from 9:00am to 5:30pm, Monday to Friday. You can contact the support desk
to
report any problems you are experiencing with our Power-Gx software or to
ask any queries you have regarding the operation of Power-Gx. However you
may find the answer to your query within Power-Gx Help so we encourage
you to look here first before logging a support call.
Calidore operates a four hourresponse time to all support calls entered in
our Power-Gx Support Log. However, we aim to respond to calls within 1
hour. Please note that this is not a guaranteed fix time.
Hardware Support
If you have a Calidore Hardware Maintenance Contract, support will be
carried out by our partner company I.T. Professional Services. Please
check
that a particular piece of equipment is covered in your hardware schedule
before reporting a problem with it. Hardware support has an eight
hour
response time.
If you would like to discuss hardware support or amend your hardware
maintenance contract, please contact kevin@calidore.com
or call Kevin
Cowell on 0191 4879558.
Power-Gx Training
Additional training on Power-Gx can be arranged to help you make the most
of your system. Training can be delivered at your premises or in the training
room at Calidore's office in Gateshead. Bespoke training sessions can be
planned to cover aspects of the system that you are interesting in learning
more about. Alternatively, Power-Gx users can attend the scheduled training
courses we hold at our office to address specific topics such Telesales,
Mailshots and Management Accounts.
Please email training@calidore.com or call Support on 0191 4879558 if
you are interested in organising Power-Gx training.