This opens the telesales/telemarketing contact management program.  Refer to the View Customer or Prospect Contact Records topic for instructions on using the options available in this program.  This program is used to place sales orders, counter sales, collection notes, credit notes and quotes for customers. 

This opens the Prospect Details program that allows you to create prospect accounts, amend and delete prospects and convert them to active accounts. 

This opens program used to create telemarketing ring lists. 

This allows you to view the call backs you have schedule to make today. 

This allows you to view a summary of the number of calls you have scheduled to make each day.

This allows you to reschedule calls you were due to make but have been able to do so. 

This allows you to generate letters for customers and prospects. 

This allows you to generate target mailshots to many customers or prospects at once, based on the selection criteria you choose. 

This allows you to create labels from your prospect database. 

This gives you access to another set of menu options.  These include programs for setting up Rep Codes, Dialogue Prompts, Statutory Holidays, Contact Statuses, Mailshot Categories, Letters Codes and Competitors.